- Do not Accept any product which seems to be tampered by the courier services.
- Please make a video while opening the Packaging as a supporting proof.
- Do not break the seal of the product if you have any doubts/questions about authenticity.
- Once the product seal is broken, we do not accept return/replacement for the product.
We won’t be able to accept any return/replacement if the above points are not being followed.
Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?
Ans: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging Mirakle Batch Number and images of products received with invoice copy to our customer care at customer care number.
Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.
Once the investigation is over if we arrange a reverse pickup then below will be the process
- Our courier partner will take 2-3 working days to pick up the product/item from you,
- As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.
- Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you.
- On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).
- In case we receive a negative response the product would be sent back to you in the same condition.
Q: Is there a category specific policy for returns?
Products should be received in original packaging and. Used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference etc. the product would not be applicable for return. Please consult with the doctor before buying the product.
Refund and Cancellation Policy:
After placing the order customer can cancel the order before it gets dispatched. And in case of customer request for refund, it will be processed through same mode within 7 – 10 working days.